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We can process jpg, jpeg, png, gif, webp formats. Max. process 60 MB data size. For the best resolution quality, upload your picture in "JPEG" file format.
To the topOur system analyzes your uploaded picture and displays all formats which will produce a high quality print for you. If you would like a larger size than what is shown, you may need to upload a picture with a higher resolution. If you would like help with this, feel free to give us a call or drop us an email.
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Upon upload of your image data, you can choose between the following options: (ADD IMAGES)
Stretch border:
A very popular choice. We duplicate the last pixel on each side of your image and blur it around the sides to give an impressionist feel while maintaining the same color scheme.
White border:
A plain white border appears on the edge and none of the photo detail will be lost to the edges of the canvas.
Black border:
As with the white border option, you won't lose any of your photo around the edges so you are able to still achieve a photo on canvas even when the photo focus point is cropped close to the edge.
Pixel stretch:
The last pixel on each side of the image is blurred around the sides. All details remain on front of canvas.
Folded/ Scale wrap:
Your image is wrapped to cover the sides of the canvas frame. If you have important details on the edge of your photo, do not select this option.
You can order your canvas in two different widths 2 cm and 4 cm
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We are passionate about producing quality canvases to inspire your walls and we offer the best prices in the market. If you’re not happy with your canvas print, we’ll either reprint it for you, or give you your money back.
Please email us a picture of your delivered canvas print to (info@mypicture.com.au) and describe your issue. Our customer support representatives are very knowledgeable and will work with you to provide you with a product that you’re happy with.
An order of pictures with a resolution under 75 DPI is not recommended. Therefore we unfortunately can't guarantee the print quality of such pictures. The resolution of your image determines the size at which it can be printed in high quality. In order to achieve optimum results, use the minimum resolution for each canvas size provided in this link: www.my-picture.com.au/format/
To the topThe system allows you to upload a file up to 60 megabytes (MB) in size. If you wish to deliver larger files, please contact our customer service team.
To the topFor stable support, we recommend our hanging sets for each size of canvas, consisting of screws, pegs and cord. Of course you can also very easily fix smaller canvases to the wall with nails. Two options for mounting:
Canvas prints are produced and ready to ship within 24 hours of production starting. All other items are produced within 3-4 working days. Delivery takes up to an additional 14 working days.
To the topYou should receive an email confirmation after you've completed your order. If you did not receive this, and you have checked your spam folder, please contact our customer service team.
To the topAn invalid file format error message can occur for two reasons:
You will see a demo picture on the website of how your image should print.
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Once your order has been placed, we are unable to make any changes to your product specifications. This is due to our automated production processes.
We may be able to make changes to the delivery information you provided (e.g. name, address, phone number).Please contact our Customer Support team to info@mypicture.com.au.
Once your order has shipped, we are unable to make changes to your delivery information, so we would ask you to contact the shipping provider directly.
Our Shop automatically sends an invoice to the e-mail address you filled in during your order process. In the case that you have not received one, please contact our customer service.
To the topYes, we do! We offer wholesale pricing starting at a minimum quantity of 20 canvases. Simply fill out the Commercial Inquiry (link) form on our website to be contacted for commercial discounts.
To the topIn order to enable your goods to reach you undamaged, we only use high-quality special packaging for our products. Our products are also wrapped in high cushion bubble wrap.
To the topDepending on the shipping carrier that was used to ship your order, you will receive an email with your tracking number and corresponding link to the carrier’s website to check the shipping status.
To the topIf you are not at home when your order is delivered, UPS takes your parcel away with them and leaves a message if it is a business/commercial address. The courier makes a second attempt at delivery the next business day. If your order is being delivered to a residential address, the UPS courier will leave the package for you at your front door at the first delivery attempt if you are not home.
To the topIf your photo canvas has been damaged in transit, despite our carefully secured packaging, you should document the damage with a digital camera and contact info@mypicture.com.au within 48 hours. Please let us know as soon as possible, so that we can replace the damaged canvas in a timely fashion.
To the topIf your photo canvas has been damaged in transit, despite our carefully secured packaging, you should document the damage with a digital camera and contact info@mypicture.com.au within 24 hours. Please let us know as soon as possible, so that we can replace the damaged canvas in a timely fashion.
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Orders over $150 - Free
Wall Decor smaller than 40x30 as well as Home & Lifestyle and Photo Gifts: $19,90
Framed Wall Decor and Wall Decor larger than 40x30: $29,90
Unfortunately, it is not possible to send your items more quickly.
To the topWe appreciate any feedback that helps us to improve. If you have a complaint, our customer service will be happy to find a satisfactory solution for you. For general complaints about your order, please use our email address: info@mypicture.com.au and provide us with your order number and a detailed description of the issue. For product complaints, please include a photo of the product which clearly shows its deficiencies.
If you are still unsatisfied after processing your request, you can send us a further complaint. With this step we would like to use your criticism to improve our service. Please use the contact option on this page: mypicture.com.au/complaint
To the topYour images and all bank information expire from our system after 60 days. We will keep your email and order history with us on record so we can continue to provide you with fun and valuable discounts throughout the year. None of your information is relayed to a third party. Check out our privacy policy here: https://www.mypicture.com.au/privacy_policy/
To the topWe generally do not accept returns for personalized products since each item is custom-made according to your specifications. This includes photos on canvas, custom-sized prints, and other customized items.
If you encounter any issues such as damage or manufacturing defects, please do not hesitate to contact us immediately. Reach out to our Customer Service team. It is important to us that you are fully satisfied with your order and we are committed to resolving any issues to ensure your complete satisfaction.
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